Our history
HomeServe was created as a joint venture with South Staffordshire Water in 1993, with an investment of £100,000. The home emergency business grew quickly and within 10 years accounted for two thirds of the company's profits. In 2004, South Staffordshire Water plc demerged from the Group and the company changed its name to HomeServe plc. We are continuing to grow in all our markets and are always looking for new partner and commercial opportunities.
Our journey so far:
| Year | Logo Type | Event | ||
|---|---|---|---|---|
| 1993 |  |
South Staffordshire Water set up a joint venture with Richard Harpin, Fastfix, to offer an emergency plumbing service. |
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| 1994 |  |
The first plumbing and drainage policies were sold under the name of 'Home Service Scheme'. |
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| 2001 |  |
The company was reclassified from Utilities to the FTSE Support Services sector. We launched Doméo, a joint venture with Veolia in France. |
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| 2003 | Home Service USA was launched. |
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| 2004 |  |
The water supply business was demerged and the company changed its name to HomeServe plc. |
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| 2005/6 |  |
We entered the Spanish market organically, creating HomeServe Iberica. |
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| 2007 | We acquired property repair company Reparalia in Spain, to complement HomeServe Iberica. We launched our pay on use service, One Contact, in the UK, providing a new way for customers to access our network of expert tradesmen. HomeServe signed a Marketing Agreement with FirstEnergy Solutions in the US providing access to an additional 1.1m households. |
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| 2008 |  |
HomeServe reached 8 million policies globally. We acquired claims handling and subcontract repair network business SPT to enter the Belgian market. HomeServe announced the signing of marketing agreement with Progress Energy Inc. in the US to market policies for water heater repair and replacement to its 2.6m electricity customer households. |
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| 2009 | HomeServe announced a ten year marketing agreement with Endesa Energia S.A in Spain, who supply 9.2m households. We acquired French warranty provider SFG. We sold the majority of our UK Home Emergency Services division, providing repair services to insurers, to focus on our higher growth, higher margin membership (B2C) businesses. |
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| 2010 | We sold our 10 millionth policy. HomeServe signed a long-term partnership with Agbar, Spain's largest water company with over 4 million direct customers. We completed our exit from Emergency Services with the closure of Property Repairs. We acquired National Grid USA's service contract business and entered into a marketing agreement with them. |
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| 2011 |
Took full control of Domeo in France - acquiring the 51% that we did not previously own from Veolia. Started test marketing in Italy with Enel and Veolia Acqua Signed an affinity partner agreement with EPCOR in Canada, which we service via our US based business Implementing a number of initiatives in the UK business to restore our customer focus and ensure customers receive the high standards of service that we expect to deliver. |
