2017 summary


Statutory operating profit £104.7m (FY16: £86.9m)
UK £62.0m (FY16: £57.4m)
North America £14.7m (FY16: £7.8m)
France £21.1m (FY16: £18.0m)
Spain £13.0m (FY16: £9.6m)
New Markets (£6.1m) (FY16: (£5.9m))

Adjusted operating profit £118.8m (FY16: £97.3m)
UK £63.2m (FY16: £58.0m)
North America £21.2m (FY16: £12.1m)
France £27.1m (FY16: £23.2m)
Spain £13.3m (FY16: £9.9m)
New Markets (£6.0m) (FY16: (£5.9m))

Affinity partner households 102m (FY16: 92m)
UK 24m (FY16: 24m)
North America 50m (FY16: 32m)
France 15m (FY16: 15m)
Spain 12m (FY16: 15m)
New Markets 1m FY16: 6m

Customers 7.8m (FY16: 7.0m)
UK 2.2m (FY16: 2.2m)
North America 3.0m (FY16: 2.3m)
France 1.0m (FY16: 1.0m)
Spain 1.3m (FY16: 1.2m)
New Markets 0.3m (FY16: 0.3m)

Retention 82% (FY16: 83%)
UK 80% (FY16: 82%)
North America 82% (FY16: 82%)
France 89% (FY16: 89%)
Spain 78% (FY16: 77%)