Investors FAQ

HomeServe plc
Cable Drive
Walsall
West Midlands
WS2 7BN

You should contact the Company's registrars, Computershare plc. Computershare's contact details are:

Computershare plc
PO Box 82, The Pavilions, Bridgwater Road
Bristol, BS99 7NH
(t) 0870 707 1053
(e) web.queries@computershare.co.uk
(w) www.investorcentre.co.uk/contactus

You should contact Computershare on 0870 707 1053.

You should notify Computershare in writing or complete a change of address form online (https://www-uk.computershare.com/Investor/FormsCatalogue.asp)

You can view your shareholding online at www.computershare.co.uk by following the links to the Investor Centre. You will need your SRN (found on your certificate) and postcode to view these details. Alternatively you can contact Computershare by post, email or telephone.

Yes, you can. You will need to complete a share transfer form (available from Computershare) and submit it, along with your share certificate to Computershare. Computershare will be able to help you with any queries on this on 0870 707 1053.

This depends on the nature of the transaction. Stamp duty is not normally payable if shares are transferred as a gift (no money changes hand). Guidelines about stamp duty are set out on the back of the share transfer form. If you require further assistance please contact HM Revenue & Customs Stamp Duty Office.

Your bank or broker will be able to advise on this. The rate of stamp duty on sales is usually 0.5%.

Some high street banks provide facilities for buying and selling shares or you can contact a stockbroker. Computershare, the Company's Registrars have a share dealing service which you can contact on 0870 703 0084. Stocktrade also provide a dealing service which can be used by HomeServe shareholders - the telephone number is 0845 601 0995 (quoting reference LOW CO 0193).

Please send Computershare either the original or a certified copy of the death certificate. They will then provide detailed notes on the procedure for transferring shares.

This may mean that you have shares registered in two accounts with slightly different details. Sometimes, if shares are purchased at different times, the registration details given Computershare might differ slightly on each occasion (e.g. Paul A. Smith or Paul Smith). This can result in them opening two shareholder accounts. This in turn leads to a dividend cheque being issued in respect of each of the accounts each time a dividend is paid and in the duplication of other shareholder communications. If your shareholding is duplicated in this way, please contact Computershare.

If you lose your share certificate, or it has been stolen, you should inform Computershare immediately. A record of the lost share certificate will be made to prevent it being used and a letter of indemnity will be sent to you to sign. This is to protect HomeServe from the possible misuse of your certificate while it is not in your possession. A replacement share certificate will then be sent to you. There is a charge for this service, so we advise you to keep your share certificate in a safe and secure place.

This information would be on the original contract note issued when you purchased the shares. You can check mid market closing prices for HomeServe shares on any chosen date on this website in the share price section.

For information regarding the tax implications of share ownership, please consult your tax adviser or accountant. Alternatively, visit www.hmrc.gov.uk

Interim Results are usually announced in November and Final Results in May.

The Annual General Meeting is usually held in July.

These are available in electronic form on the website or you can email investors@homeserve.com.

London Stock Exchange

HSV

Support Services

Computershare, the Company's Registrars have a share dealing service which you can contact on 0870 703 0084. Stocktrade also provide a dealing service which can be used by HomeServe shareholders - the telephone number is 0845 601 0995 (quoting reference no LOW CO 0193).

HomeServe plc was previously called South Staffordshire Group plc. The original South Staffordshire shares were split on a 10 for 1 basis in July 1999.

On 6 April 2004 the Company demerged its water supply business and changed its name to HomeServe plc. Shareholders received 1 share in the newly listed water supply business, which was known as South Staffordshire plc and 5 shares in HomeServe plc for every 5 shares that they held. HomeServe plc shares were then immediately consolidated on a 4 for 5 basis so in effect, all shareholders received 1 share in South Staffordshire plc and 4 shares in HomeServe plc for every 5 shares held.

South Staffordshire plc was subsequently taken over and delisted.

On 30 July 2010, shareholders of HomeServe plc approved a split of the Company's shares which was effective on 2 August 2010. This means that each HomeServe share was split on a 5 for 1 basis and the share price was reduced accordingly; in effect it was divided by 5. If you held shares, the number you held increased by a multiple of 5 although (subject to market movement) this change has had no impact on the value of your holding.

The interim dividend is usually paid in January and the final dividend is usually paid in August. Further details on dividend history are available in the dividend section of the website.

Not at present. HomeServe does not currently offer a scrip dividend alternative, so all dividends must be taken in cash.

Further details on dividend history are available in the dividend section of the website.

Yes. You should complete a dividend mandate instruction and return it to Computershare https://www-uk.computershare.com/Investor/FormsCatalogue.asp)

You will receive a tax voucher setting out the amount of the dividend at the time it is paid into your account.

Computershare will be able to confirm this.

You should return the cheque to Computershare so that they can re-issue it. You may wish to consider having your dividends paid direct to your bank account (see above).

You should complete a change of dividend mandate instruction and return it to Computershare https://www-uk.computershare.com/Investor/FormsCatalogue.asp)

These are posted to you at your registered address when dividends are paid.

Dividends must be declared in the same tax year in which they are paid. In the United Kingdom, the tax year commences on 6 April each year and ends on 5 April.

You will find all the payment information required to complete your annual tax return (e.g. dividend amount, tax credits, net payment, etc.,) on the tax voucher sent out by Computershare. If you need copies of these documents, you should contact Computershare. There is a fee for replacing lost tax vouchers so please ensure that they are kept in a safe place.