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Privacy policy

HomeServe plc ("we", "our" or "us") is committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and utilise personal information such as your:

  • name;
  • address;
  • home telephone number;
  • date of birth;
  • payment details (Direct Debt, credit/debit card number);
  • property type;
  • boiler details (make and model - only applicable to heating policies); and
  • email address

(together, the "Information").

It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read and understand the policy.

All your personal Information shall be held and used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:

HomeServe plc
Cable Drive
Walsall
WS2 7BN

HomeServe plc is the data controller of Your Information for the purposes of the Act.

WHAT INFORMATION DO WE COLLECT?

When you visit our Website you may provide us with two types of information:

We maintain the highest standards of security, encrypting your information using Secure Sockets Layer SSL, 128 bit encryption services, however even with this the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Information, we cannot ensure the security of your data transmitted to our Website. Any transmission is at your own risk. Once we have received your Information we will use strict procedures and security features, storing your information on our secure servers to prevent unauthorised access.

Similar to other commercial websites, our Website utilises a standard technology called 'cookies' (see the explanation below, 'What Are Cookies?') and web server logs to collect information about how our Website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website, and the websites visited just before and just after our Website. We, our advertisers and ad serving companies may also use small pieces of code called 'web beacons' or 'clear gifts' to determine which advertisements and promotions users have seen and how users responded to them.

WHAT ARE COOKIES?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

As you browse on our Website, the Website uses its cookies to differentiate you from other users in order to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the Website are most popular. This helps us gather feedback in order to constantly improve our Website and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

We use your Information in the following ways:

  • to ensure that content from our Website is presented in the most effective manner for you and your computer;
  • to notify you about any changes to our service;
  • for the purpose of administering your policy, training and statistical analysis, which may require us to pass your information to our group companies and/or to our service providers;
  • in accordance with your authorisation as expressed via 'opt-ins' at the point of Registration;
  • if you have given your consent by 'opting in' at the point of Registration, to contact you with information about products, services and special offers that you request from us, or that we feel may be of interest to you or to ask you to participate in one of our customer satisfaction surveys.

We may pass your Information to other carefully selected third party organisations:

  • if we buy or sell any business or assets in which case we may disclose your Information to the seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction;
  • if you have opted in to receive information from carefully selected third parties, to use your Information to contact you to provide you with information about other products, services and special offers which may be of interest to you.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any carefully selected third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us or by writing to us at the address at the beginning of this Privacy Policy.

HOW DO WE PROTECT YOUR INFORMATION?

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. Some of the information you may enter on our Website may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilising this technology will have URLs that start with HTTPS instead of HTTP. Please contact us if you have any questions or concerns.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?

You may request access to all your Information that we collect online and maintain in our database by emailing us.

WHAT ABOUT OTHER WEBSITES LINKED TO OUR WEBSITE?

We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website.

Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.

YOUR CONSENT

By using our Website you consent to our collection and use of your Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post those changes on our Website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.