Security statement

Security of communications and transactions over the Internet is an important concern for both us and You, our customers. Protecting our customers' and our company's information technology systems is always a priority at HomeServe.

What security do we have?

To protect Your personal Information HomeServe will use high-level SSL (Secure Sockets Layer) encryption technology for any online payments. It encrypts all of your personal Information, including credit card number, name, and address, so that it cannot be read as it travels over the Internet. On our pages where You submit payment Information, you will be able to see that you are in a secure, encrypted mode, by noticing that in Internet Explorer a padlock icon appears on the status bar and in Netscape the security lock icon on the button bar and on the bottom of the page is now locked. Once in this secure mode any information you send to us is encrypted and kept confidential during its transmission.

You should always take care that this icon is shown on Your browser when You enter any confidential information.

What can I do to maximise security?

  • Here are some guidelines:
  • Ensure your browser connects using 128 bit SSL encryption.
  • Never leave your computer unattended.
  • Change your PC login password regularly, at least once every six months is recommended.
  • Ensure you use a reputable Internet Service Provider.