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FY21 highlights & achievements

+15% from £1,132.3m
Statutory operating profit*
-55% from £158.6m

*Exceptional charge of £92.4m, mainly reflecting decision to fully impair UK eServe system investment.
Basic earnings per share*
-71% from 31.7p

*Exceptional charge of £92.4m, mainly reflecting decision to fully impair UK eServe system investment.
Ordinary dividend per share
+10% from 23.6p

Chairman & CEO statements

JM Barry Gibson

Chairman’s statement

“Throughout my career, I have always stuck to the simple principle that if we look after our people, our people will look after our customers. Never has this been more important than during the COVID pandemic.“

Richard Harpin

Chief Executive’s statement

“In the last year, we have all been working, learning, exercising and socialising from home, and our homes have become more important to us than ever. HomeServe’s purpose is to make home repairs and improvements easy, whether it be fixing wear and tear or helping us transform our homes and gardens. We have seen more demand than ever for our services.”

Strategic updates

As a result of the COVID pandemic, homeowners are spending more time and money in their homes.

We have five key sources of value: products; marketing expertise; partnerships; our trades network; and our ability to generate repeat and recurring revenue.

Our ambition is to do every job, in every home.

Operating highlights

Great progress despite the pandemic, with 27% growth in adjusted operating profit. North America is the Group’s key driver of near term growth.

4.8m customers

Transformation under way in the UK; good progress in France, Spain and Japan.

3.7m customers

Strong contribution to profits from eLocal in the US; good progress on developing the Directory Extra model at Checkatrade.

64k trades (tradespeople)

Responsible business

Our homes are important to us, which makes it critically important that HomeServe does business responsibly. We focus on delivering for our customers; building the workforce of the future; supporting communities we touch; and transitioning to a lower carbon future.

Notice of AGM

The Annual General Meeting of HomeServe plc will be held on Friday 16 July 2021 at 10.00am.

Looking for something in particular?

Full Annual Report 2021AGM NoticeStrategic Report
Responsible BusinessRemuneration ReportPrincipal Risk and Uncertainties
Operating ReviewMarket OverviewGovernance
Financial StatementsChief Executive's ReviewChairman's Statement
Business Model and StrategyAt a glance


Annual Report

Annual Report 2021