HomeServe’s purpose is to make home repairs and improvements easy, and our vision is to be the world’s largest, most trusted provider of home repairs and improvements. We aspire to be able to do every job, in every home.

We run our business in three largely autonomous divisions, which benefit from shared expertise and experience. Capital allocation decisions are made at Group level, for the benefit of the business as a whole.

We expect to achieve strong earnings growth by sustaining our growth in the under-penetrated North American Membership & HVAC market; maintaining and growing our Membership & HVAC businesses in EMEA; and developing a new business model in Home Experts. Our Responsible business framework spans our three divisions and defines the way we work. We share expertise in managing environmental, social and governance risks. We are passionate about contributing to positive change in our industry – for example by promoting environmentally friendly sources of heating and cooling and creating trades apprenticeships. (Link to Responsible business)

NORTH AMERICAN MEMBERSHIP & HVAC

  • Strong, sustainable profit growth in an under-penetrated market; our most exciting near term growth opportunity. Our Membership policies give homeowners the peace of mind of knowing that they have one number to call if they need assistance with plumbing, heating, electrics and other core services. Our growing HVAC installation business gives us the opportunity to participate in the green energy

EMEA MEMBERSHIP & HVAC

  • Established, cash-generative businesses in the UK, France and Spain with innovation to fuel future growth; new businesses launched in Portugal, Belgium and Germany; exciting joint venture in Japan. The UK is our most established Membership business. We have a 2-3 year transformation plan to stabilise our UK business and return it to profitable growth. We are rolling out our successful HVAC buy and build strategy, seeking to partner more with energy utilities and expanding into Claims Assistance with the acquisition of CET Structures Ltd in October 2021. In France and Spain, we have already diversified into multi-product, multi-channel businesses to support stable, profitable growth. Our near neighbour geographic expansion strategy leverages our know-how in existing markets to develop new opportunities

HOME EXPERTS

  • Highest potential growth in the long-term. With Checkatrade in the UK, Habitissimo in Iberia and Italy, and eLocal in North America, our Home Experts platforms match homeowners with quality trades, on demand and online, to get jobs done well. Home Experts covers a much broader range of home repairs and improvements than Membership, from landscape gardening to carpet cleaning.