UK KPIsFY22FY21Change
Affinity partner householdsm2426-7%
Customersm1.51.6-8%
Income per customer£141144-2%
Policiesm4.04.4-9%
Policy retention rate%79%78%+1ppt

North America KPIsFY22FY21Change
Affinity partner householdsm736610%
Membership Customersm4.84.73%
Income per membership customer$1131085%
Membership Policiesm8.78.26%
Policy retention rate%85%85%-

France KPIsFY22FY21Change
Affinity partner householdsm1919-
Customersm1.21.24%
Income per customer1141095%
Policiesm2.72.412%
Policy retention rate%87%88%-1ppt

Spain KPIsFY22FY21Change
Affinity partner householdsm---
Customersm0.80.9-5%
Income per customer5760-5%
Policiesm1.01.1-6%
Policy retention rate%80%83%-3ppt

Home Experts KPIsFY22FY21Change
Checkatrade tradesk47447%
Habitissimo tradesk1120-46%
Checkatrade website visitsm382923%
Habitissimo website visitsm4289-53%