Here at the HomeServe Group we know how important it is to keep your personal data safe, that's why we're committed to making sure that you receive the service you'd expect and that your privacy is protected every step of the way.

The HomeServe Group is made up of several different companies. If you are a Customer of one of these companies and would like to understand more about how your data is processed, please click on the link/s below to the relevant company website;

United Kingdom

USA

Spain

France

In this notice you'll discover exactly what information we collect from you while you visit this website and how we then use this, as well as your rights. It might not be something you're interested in, but it's really important that will tell you about it, you have a read and of course, let us know if you have any questions.

What information do we collect?

When you visit this website, we will collect the internet protocol or “I.P. address” for your device.  We do this for cyber security reasons. If you provide your consent we will also use it to understand how visitors use the website, to help us make sure it is working properly and make improvements when we need to. We collect this information using cookies, which are explained in more detail below.

We will also collect your email address if you choose to sign up to receive email alerts for news and updates about HomeServe plc. If you've asked us to send you email alerts, you can change your mind at any time by contacting us using the details in the Contact Us section below. You will also find an unsubscribe link at the bottom of every email that we send to you.

What are cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Cookie types explained

Cookies can be categories based on how long they are used for and their purpose.

How long they are used for;

Session Cookies - These cookie files are erased when you close your browser. These cookies store your browsing information and will be active until you leave a site and close your browser.
Persistent Cookies - These files stay in one of a browser's subfolder until they are deleted manually or your browser deletes them based on the duration period contained within the persistent cookie's file. You can set your browser to automatically remove these cookies when logging off.

Purpose;

Strictly necessary cookies - The website always uses ‘strictly necessary’ cookies, which are needed for the website to work properly and keep it secure.
Optional cookies – The website also uses ‘optional’ cookies, which allow us to analyse how the website is used and enable other functionality, such as;

  • Social Sharing: Enabling you to share HomeServe plc stories and page content via social media components, like Facebook and Twitter.
  • Analytics: We like to anonymously keep track of user behaviour to help us keep our website content relevant and up to date. It's also useful to identify trends of how people navigate through our websites.

How to manage cookies

When you visit the website, we will ask you to consent to the use of cookies as described in this notice. You will be able to accept all cookies, or to select your own preference to accept or deny the use of ‘optional’ cookies. You can update these selections at any time by clicking the ‘cookie preferences’ link at the bottom of each webpage, and we will ask you to confirm your preferences every three months.

In addition to this you can adjust your browser settings to manage how all websites use cookies;

  • You can adjust your browser so that it notifies you when cookies are sent to it, you can refuse cookies altogether and you can clear down cookies left behind by the websites you have visited. The Help function within your browser should explain how to do this. Alternatively, you may visit www.aboutcookies.org or www.allaboutcookies.org, to obtain detailed information on how to prevent cookies from being set on your particular browser.
  • Please note that by deleting or disabling browser cookies, you may not be able to use certain areas or features of our website.

Details of Cookies

The following first-party cookies may be placed on your computer or device:

Name of CookieExpiry TimePurpose
Umbraco CMSUMB_UCONTEXT_CSessionThis cookie is set by websites using the Umbraco CMS. It is
necessary for CMS and is usually only seen by site
administrators accessing the back end of the website,
rather than general visitors.
UMB_UCONTEXT30 Minutes
UMB_UPDCHK7 Days
UMB_XSRF_TOKENSessionUsed for preventing Cross-site request forgery attacks.
UMB-XSRF-VSession
ASP.NETASP.NET_SessionIdSessionGeneral purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.
__RequestVerification TokenSessionThis is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies.
Google Analytics_ga2 yearsThis cookie is set when the user turns on Analytics cookies.
According Google Analytics documentation this cookie is
used to distinguish users.
_gid24 hoursThis cookie is set when the user turns on Analytics cookies.
According Google Analytics documentation this cookie is
used to distinguish users.
_dc_gtm_UA-xxxxxxxx-xSessionThis cookie is set when the user turns on Analytics cookies. This cookie is used by Google Tag Manager to support Google Analytics on the site. It helps us monitor the use and performance of our website.
Cookies BannerCookieControl90 daysUsed when user accepts cookie policy

Keeping and storing your data

We will retain your IP address for a period of 90 days.

When you sign up for email alerts, we will retain your email address for as long as you choose to receive these updates. If you choose to unsubscribe, we will delete your email address after 24 hours.

At this time we store data inside of the European Economic Area (‘EEA’). If at any time in the future we need to transfer to and store it at a destination outside the EEA, we will take all steps reasonably necessary to ensure that your data is treated in accordance with this privacy notice and applicable privacy laws. We will also update this notice accordingly.

Your rights matter

If you'd like to see the personal information that we hold about you, you can request a copy any time. If you find that this information is incorrect you can ask for it to be updated. Or, if you believe the information is being processed without lawful grounds to do so, you can ask us to stop or request that it's deleted from our systems.

To action any of the above, send an email to: [email protected]

or alternatively you can write to us at:

Data Protection Officer

Legal Services

HomeServe PLC

Cable Drive

Walsall

WS2 7BN

We won't ever charge you for a copy of your personal data but we may ask you for proof of your identity before we disclose any information. Once we've seen this, we'll send you a copy of the personal data we hold within one month. In addition, you can also request for your personal data to be provided to you in a commonly used and machine readable format.

Contact us

General Enquiries/Data Controller

HomeServe plc
Cable Drive
Walsall
WS2 7BN

Email: [email protected]

Data Protection Officer

Data Protection Officer
Legal Services
HomeServe PLC
Cable Drive
Walsall
WS2 7BN

Email: [email protected]

Got any worries?

If, at any time, you feel that we haven't processed your data fairly or you're not satisfied with how we've handled your personal information, you can contact the Information Commissioners Office, who will look into this for you. For full details about how to share any concerns you may have, visit www.ico.org.uk/concerns/

Links to other Websites

Any links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website. Please remember that when you use a link to go from our website to another website, this privacy notice will no longer apply. Your browsing and interaction on any other website, including those which have a link on our website, are subject to that site's own rules and policies. We recommend that you read the rules and policies relation to that website before submitting any personal information.

Updates

This notice will be updated from time to time and we recommend that you check back regularly but we will notify you of any changes through our website. The version number and date released will always be listed below:

Version number: 2.0

Date released: June 2021