Our vision is to be the world’s largest and most trusted provider of home repairs and improvements. Three questions define our strategy for success.
What are we deeply passionate about?
- Making home repairs and improvements easy, for homeowners and trades (tradespeople) - through our customer-centric culture and deep, evolving understanding of customer needs.
What can we be best in the world at?
- Matching customer needs with trades by developing our product lines; investing in partnerships, marketing, technology and innovation; and creating the world’s largest trades network.
What drives our economic engine?
- We understand the value of repeat and recurring income - generating this will enable us to deliver sustainable and resilient growth.
We make home repairs and improvements easy by matching customers' needs with trades to generate repeat and recurring income.
Take a look at this year's Annual Report for more detail on Business Model, Strategy and KPIs.