Richard Harpin | HomeServe Group Chief Executive

Richard Harpin

Chief Executive +
Richard Harpin | HomeServe Group Chief Executive

Richard Harpin

Chief Executive

Appointed to the Board: May 2001

Committee memberships: Executive, People

Richard is the Founder and Chief Executive of HomeServe, which was set up in 1993 as a joint venture with South Staffordshire Group. Also the founder and Non-Executive Director of Growth Partner LLP, investing in and helping small consumer businesses to step change their growth and the Enterprise Trust, a charity that encourages young enterprise, apprenticeships and SME’s. Previously a brand manager with Procter & Gamble, followed by management consultancy with Deloitte and his own company.

Key areas of prior experience: Consumer marketing, management consultancy, entrepreneurship

Principal current external appointments: Founder and Director of Growth Partner LLP

David Bower

Chief Financial Officer +

David Bower

Chief Financial Officer

Appointed to the Board: February 2017

Committee memberships: Executive, People

David was appointed as Chief Financial Officer in February 2017. He joined HomeServe in 2005 and has undertaken a number of senior divisional and group finance roles including spending six years as Group Finance Director. Before HomeServe, he spent 12 years at Arthur Andersen, where he qualified as a Chartered Accountant, and then later Deloitte LLP.

Key areas of prior experience: Accountancy, audit, investor relations, mergers and acquisitions

Principal current external appointments: None

Ross Clemmow

CEO, EMEA +

Ross Clemmow

CEO, EMEA

Appointed to the Board: March 2021

Committee memberships: Executive

Prior to joining HomeServe, Ross fulfilled the dual role of CEO of WiggleCRC, the international online sports retailer, and Managing Director at Bridgepoint, where he was responsible for improving digital capability across Bridgepoint’s portfolio. Prior to Bridgepoint, Ross held senior roles in digital retail with Argos & Debenhams and in consulting with Bain & Company. Ross started his career at Procter & Gamble in marketing.

Key areas of experience and contribution: Digital and consumer expertise

Principal current external appointments: London City Airport Limited

Tom Rusin

CEO, HomeServe North America +

Tom Rusin

CEO, HomeServe North America

Appointed to the Board: May 2017

Committee memberships: Executive, People

Tom was appointed as Global CEO, HomeServe Membership in April 2018 following nearly seven years as Chief Executive Officer, HomeServe USA. Previously at Affinion Group where he undertook a number of roles culminating in three years as President and Chief Executive Officer of Affinion Group’s North American Division. Before joining Affinion, he owned Just for Travel Inc. He was previously a Non-Executive Director of The Ambassador’s Group.

Key areas of prior experience: Affinity marketing

Principal current external appointments: None

Bruce Aronow

CEO, eLocal +

Bruce Aronow

CEO, eLocal

Committee memberships: Executive

Bruce has served as Chief Executive Officer, eLocal, since 2008. Prior to eLocal, for 10 years under the umbrella of Affiliated Managers Group, Bruce served as Managing Partner of Managers Investment Group and COO/CFO of Rorer Asset Management. Prior to that, Bruce spent over 11 years at PwC specializing in financial services where he left as a Partner.

Key areas of prior experience: Lead generation, digital marketing, finance and operations, investment management.

Principal current external appointments: Member of the Board of Trustees for the Copeland Capital Funds and the PFM Multi-Manager Series Trust.

Deb Dulsky

Global CEO, HVAC +

Deb Dulsky

Global CEO, HVAC

Committee memberships: Executive

Deb was appointed as Global CEO, HVAC in November 2018 following nearly 8 years in leadership positions at HomeServe USA, most recently as Chief Strategy Officer. Prior to joining HomeServe, Deb led the Marketing Solutions division in the Americas of Williams Lea and served in a number of roles in M&A and business development at Affinion Group. She was previously a Non-Executive Director of The Ambassadors Group.

Key areas of prior experience: Business development, M&A, marketing, international

Principal current external appointments: None

Mike Fairman

CEO, Checkatrade +

Mike Fairman

CEO, Checkatrade

Committee memberships: Executive

Mike was appointed as Chief Executive Officer, Checkatrade in October 2018. Before joining HomeServe he was CEO of mobile phone network giffgaff noted for its pioneering online, community powered business model. Prior to giffgaff, Mike undertook a number of roles in O2 including starting and running O2’s home broadband business. His early career was focused on marketing in the soft drinks and pet food sectors.

Key areas of prior experience: Marketing, digital transformation, entrepreneurial start-ups

Principal current external appointments: None

Guillaume Huser

CEO, HomeServe France +

Guillaume Huser

CEO, HomeServe France

Committee memberships: Executive

Guillaume was appointed as Chief Executive Officer, HomeServe France in April 2015. Previously at Affinion Group where he undertook a number of roles culminating in four years as President of Affinion Group’s International Division. Before joining Affinion in December 2002, he spent 13 years at American Express firstly in finance, sales and business development roles and later in the Corporate Services Division where he was VP Commercial Card, Western Europe.

Key areas of prior experience: Financial services, business development, affinity marketing, international

Principal current external appointments: None

Rob Judson

Global Chief Automation Officer, Membership +

Rob Judson

Global Chief Automation Officer, Membership

Committee memberships: Executive

Rob was appointed as Chief Executive Officer, HomeServe Now in June 2020, following 18 months as Global COO for HomeServe Membership. Rob began his HomeServe career in the UK in 2003, spending the first 8 years in a variety of roles progressing from a front line contact centre employee to Head of Outsourcing in the UK. In 2011 Rob moved to HomeServe North America and assumed responsibility for the service delivery network, contact centre operations and customer experience across North America as EVP Customer Experience. In 2019 Rob was appointed as Global COO Membership, working with the UK, US, French and Spanish membership businesses.

Key areas of prior experience: Customer Experience, Service Delivery, Contact Centres, IT Strategy


Principal current external appointments: None

Kate Keyworth

Group People Director +

Kate Keyworth

Group People Director

Committee memberships: Executive

Kate was appointed as Group People Director in January 2020, having spent the previous 2 years building out the Group Wide Talent, Development & Engagement agenda. Prior to HomeServe, Kate spent 10 years with Experian plc in a variety of roles including Global HR Director for the Decision Analytics business, and Regional HR Director for Experian Asia Pacific. The latter role took Kate and her family on a 3 year assignment to Singapore.

Key areas of prior experience: Organisational Design, Human Capital aspects of M&A, Talent Development, Engagement, Global Mobility & New / Emerging Markets and Resourcing.

Principal current external appointments: None

John Kitzie

CEO, HomeServe UK +

John Kitzie

CEO, HomeServe UK

Committee memberships: Executive

John was appointed as Chief Executive Officer, HomeServe UK in September 2020, having served as Chief Executive Officer, HomeServe North America since April 2018 and before that as Chief Operating Officer since October 2012. Prior to joining HomeServe, he served as Executive Vice President of Global Operations for Affinion Group where he was responsible for contact centres, fulfilment, merchandising, supply chain, procurement and telecommunications. Before joining Affinion Group, he served as President of Savemart and Senior Vice President of Vcommerce.

Key areas of prior experience: Retail, merchandise, service delivery, partner management

Principal current external appointments: None

Anna Maughan

Company Secretary +

Anna Maughan

Company Secretary

Committee memberships: Executive

Anna started her career at Severn Trent plc and joined South Staffordshire plc as Assistant Company Secretary in 1996. Following the demerger of HomeServe plc and South Staffordshire plc in 2004 she continued as Assistant Company Secretary of HomeServe plc, becoming Company Secretary in 2008.

Key areas of prior experience: Company secretarial, pensions, share schemes

Principal current external appointments: Trustee of, and Secretary to, the industry wide Water Companies Pension Scheme

Fernando Prieto

CEO, HomeServe Spain +

Fernando Prieto

CEO, HomeServe Spain

Committee memberships: Executive

Fernando was appointed as Chief Executive Officer, HomeServe Spain in February 2018 having joined the Spanish claims business in 2008, undertaking a number of senior roles including Managing Director. Before joining HomeServe he undertook a number of roles in the insurance sector for CASER and MAPFRE including Chief Actuary, Business Development Director and Chief Marketing Officer.

Key areas of prior experience: Insurance, marketing, business development

Principal current external appointments: Trustee of Fundación Area XXI