HomeServe was founded by our CEO, Richard Harpin, in 1993.

Our milestones

1993

- Richard Harpin founded HomeServe as a joint venture with South Staffs Water

1997

- Reached 1 million Membership customers

2001

- Launched Doméo as a joint venture with Veolia in France

2003

- Launched HomeServe North America

2004

- Demerger from South Staffs Water; listed on the London Stock Exchange in our own right

2007

- Acquired Reparalia in Spain and signed a partnership with Endesa

2009

- Exited repair business with household insurers in the UK

2010

- Reached 5 million Membership customers

- Acquired National Grid's energy services business in the US

- Launched in Italy

2011

- Took full control of our French business, buying out Veolia

- Regulatory issues in the UK

2012

- Launched in Canada and Germany

2014

- Doubled customers in Spain in one year

2015

- Revenue from established international businesses overtook the UK for the first time

- Reached 6 million Membership customers

- Withdrew from Germany

2016

- Step change in North America with the acquisition of Utility Service Partners

- North America becomes our biggest business by customer numbers, with 2.2m customers

- Reached 7 million Membership customers

2017

- Our largest ever acquisition - policy book of Dominion Products and Services in North America

- Successful £120m equity placing, our first equity raise since listing in 2004

- Acquired 100% of Checkatrade to advance our Home Experts strategy in the UK

2018

- Reached 8 million Membership customers

- Reached 50,000 paying trades (tradespeople) in Home Experts

2019

- Established our presence in Japan in a joint venture with Mitsubishi Corporation

- North America become the Group's largest business by profit

- Sold Italian joint venture

- Acquired 79% of eLocal to launch Home Experts in North America

- Acquired 100% of Habitissimo to advance Home Experts strategy in Spain

- Reached 60,000 paying trades in Home Experts

2020

- Business proved resilient during the COVID pandemic: we continued to grow and did 3,000 free jobs in the UK for key workers