HomeServe was founded by our CEO, Richard Harpin, in 1993.
Our milestones
1993
- Richard Harpin founded HomeServe as a joint venture with South Staffs Water
1997
- Reached 1 million Membership customers
2001
- Launched Doméo as a joint venture with Veolia in France
2003
- Launched HomeServe North America
2004
- Demerger from South Staffs Water; listed on the London Stock Exchange in our own right
2007
- Acquired Reparalia in Spain and signed a partnership with Endesa
2009
- Exited repair business with household insurers in the UK
2010
- Reached 5 million Membership customers
- Acquired National Grid's energy services business in the US
- Launched in Italy
2011
- Took full control of our French business, buying out Veolia
- Regulatory issues in the UK
2012
- Launched in Canada and Germany
2014
- Doubled customers in Spain in one year
2015
- Revenue from established international businesses overtook the UK for the first time
- Reached 6 million Membership customers
- Withdrew from Germany
2016
- Step change in North America with the acquisition of Utility Service Partners
- North America becomes our biggest business by customer numbers, with 2.2m customers
- Reached 7 million Membership customers
2017
- Our largest ever acquisition - policy book of Dominion Products and Services in North America
- Successful £120m equity placing, our first equity raise since listing in 2004
- Acquired 100% of Checkatrade to advance our Home Experts strategy in the UK
2018
- Reached 8 million Membership customers
- Reached 50,000 paying trades (tradespeople) in Home Experts
2019
- Established our presence in Japan in a joint venture with Mitsubishi Corporation
- North America become the Group's largest business by profit
- Sold Italian joint venture
- Acquired 79% of eLocal to launch Home Experts in North America
- Acquired 100% of Habitissimo to advance Home Experts strategy in Spain
- Reached 60,000 paying trades in Home Experts
2020
- Business proved resilient during the COVID pandemic: we continued to grow and did 3,000 free jobs in the UK for key workers
– HomeServe briefly joined the FTSE 100
- Launch of the HomeServe Foundation and HomeServe Academy to champion apprenticeships
- Acquisition of Mesos drives expansion from Spain into Portugal
2021
– Our best ever recognition for employee engagement: Great Place to Work rankings in Europe’s best workplaces and the UK’s best workplaces for women; Fortune 100 rankings in the US for best companies to work for and best workplaces for women
– Focus on three business divisions: North American Membership & HVAC; EMEA Membership & HVAC; Home Experts
– Expansion from France into Belgium
– First electric vehicle in our UK van fleet
– CET acquired to enter the UK claims assistance market
– Entry into Consumer Finance with acquisition of Shermin Finance
2022
– Launch of HomeServe Advantage Program (HVAC as a Service) in North America, as well as Tech Protection and Electric Vehicle Charging
– Launch of TradeUp, an initiative to bring together accredited training providers to drive rapid re-skilling and create more skilled tradespeople
– Over 340 jobs per hour for Membership customers worldwide
– Ondo InsureTech Plc, new owners of LeakBot, floated on the UK stock market
– Announcement of sale of HomeServe PLC to Brookfield, valuing the business at £4.1bn, £12 per share
– In September 2022 HomeServe re-joined the FTSE 100
2023
– HomeServe plc was acquired by Hestia Bidco Limited, an indirect subsidiary of funds advised or managed by affiliates of Brookfield Infrastructure Partners L.P. HomeServe has therefore left the public markets.